Email to creators, just arrived. Patreon will not be rolling out the fee change that caused what one creator called the “Patreonpocalypse” (H/T MJ):
From the bottom of our hearts, we’re truly sorry. Last week’s service fee announcement caused a tough week for you, your patrons, and your teams. We were trying to solve a problem for creators and, in turn, caused more problems for you and your patrons.
You’ve spoken loud and clear. We’re not going to rollout the changes to our payments system that we announced last week, and are currently assessing other options.
They followed that with a no-excuses blog post, acknowledging virtually everything they did wrong — the extra-hard blow to small patrons, their failure to consider that small patrons are often supporting multiple creators, their failure to find out what creators wanted, all of it.
Kudos to them for that.
They still perceive a problem with their fee structure, which they plan to address. Hopefully, they won’t land it on the backs of $1 and $2 subscribers or handle it so disingenuously next time.
I hope to see a few of you back, or back at your former subscription levels. Here’s my Patreon page.