If this has happened to you — particularly if you managed to resolve the issue — I’d like to hear about it.
Got a text from Tracfone this morning: URGENT — Network changes in your area — ACTION REQUIRED — You MUST call … Blah blah.
I called and all I got was, “Press 1 if you already have your replacement phone. Press 2 if you need to purchase your replacement phone.” No other info. No option for reaching a human being (which wouldn’t help much, in any case, as I’ve never spoken with a Tracfone rep who could speak English, not to mention they probe for private info and can take hours at customer expense(!) to resolve problems).
Here’s all that TF has to say about the issue. Yeah. Big help.
Here’s what complaining customers have said about TF requiring replacement phones.
I presume TF is about to obsolete my phone. Actually, two phones. One of which I carry every day and is about to run out of minutes. And one of which is a backup only but has 2,200 precious minutes on it.
Not surprising if they’re going obsolete. I’ve had them since sometime in the mid-Jurassic. Still. COMMUNICATION, people!
If any of you dear Commentariat members know how to fix this with minimum fuss (and no damn snoopy smart phones), I’d love to know.
Oh, and if anybody is going to suggest I quit Tracfone and try some other privacy-respecting phone service, keep in mind that said service must operate here in the western edge of nowhere. NetZero doesn’t work here. I tried an AT&T GoPhone for a while, but it was a horrible rip-off, charging me substantially for a day of “use” any time the phone rang, even if I didn’t answer it. Oh, and the only local dealer of privacy phones just closed.